- Full refund if you don't receive your order
- Partial Refund, if the item is not as described
FAQs
FAQ
Welcome to the Sancotiscloth FAQ page! Here you’ll find answers to common questions about our products, services, and policies. If you need further assistance, please don’t hesitate to contact us.
General Information
Q: What is Sancotiscloth?
A: Sancotiscloth is an online fashion store offering premium-quality clothing since 2023, catering to fashion enthusiasts worldwide.
Q: How can I contact Sancotiscloth?
A: Reach us via email at [email protected], or visit us at 457 Sherman St, Akron, OH 44311, USA.
Orders and Payment
Q: What payment methods do you accept?
A: We accept payments through Paypal, which supports major credit and debit cards.
Q: How can I cancel my order?
A: You can cancel your order before it has been shipped by contacting us at [email protected].
Q: Are there any additional fees or taxes?
A: No additional fees or taxes are required. Sancotiscloth covers all applicable taxes and duties.
Shipping
Q: How long does it take to process my order?
A: Orders are typically processed within 5-7 business days.
Q: How long does shipping take?
A: Once dispatched, orders are delivered within 9-15 business days.
Q: Do you offer free shipping?
A: Yes, we provide free worldwide shipping on all orders.
Q: Which shipping carriers do you use?
A: We partner with DHL, FedEx, and UPS for shipping.
Returns and Refunds
Q: What is your return policy?
A: Returns are accepted within 30 days of delivery if items are in new, unused condition with all original tags and packaging. Reasons for returns include:
- Item not as described.
- Wrong item received.
- Damaged or defective item.
Q: How can I return an item?
A:
- Via Mail: Contact us at [email protected] for return instructions.
- In-Store: Bring the item and proof of purchase to our store.
Q: Is there a return fee?
A: No return fees are charged, but customers are responsible for shipping costs.
Q: How will I receive my refund?
A: Refunds are issued to the original payment method after inspection. Processing takes 5-7 business days.
Privacy and Security
Q: How does Sancotiscloth protect my personal information?
A: We use encryption, access controls, and regular security audits to safeguard your data. For more details, see our Privacy Policy.
Q: Do you use cookies on your website?
A: Yes, cookies enhance your experience by remembering preferences and tracking usage. You can disable cookies in your browser settings, though it may affect site functionality.
Legal
Q: How can I file a DMCA report?
A: If your copyrighted work is infringed, please follow the steps outlined on our DMCA Report page.
Q: What are your terms of service?
A: By using our website and services, you agree to our Terms of Service. Please review them carefully.
For additional questions or assistance, contact our customer service team.
Thank you for choosing Sancotiscloth!
Sancotiscloth
Fashion Forward Since 2023