Refund/ Return and Cancel policy

Our Commitment to Your Satisfaction

At Sancotiscloth, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’ve outlined our return, refund, and cancellation policies below to assist you.

Return Policy

We accept returns within 30 days of delivery if the items meet the following conditions:

Condition: New, unused, with all original tags and packaging intact.
Eligible Reasons:
1. Item is not as described.
2. Wrong item was delivered.
3. Item is damaged or defective.

How to Return Items

Via Mail:
Email [email protected] to initiate a return. You’ll receive detailed instructions and a return authorization number.
In-Store:
Visit our store with the item and proof of purchase. Our team will assist you with the process.

Return Costs

While we don’t charge return fees, customers are responsible for return shipping costs.

Refund Policy

Refunds are processed after the returned item is inspected.
Refunds will be issued to the original payment method.
Processing time: 5-7 business days for the refund to reflect in your account.

Cancel Policy

Orders can be canceled before shipment.
Once shipped, cancellations are no longer possible.
To cancel, contact [email protected] immediately.